Refund Policy

Last updated: October 30, 2026.

1. Scope

This Refund Policy (this "Policy") applies to all paid subscriptions to the Track’n Trail mobile application and related services (each, a "Subscription") offered by Track n Trail, LLC ("Track’n Trail," "we," "us," or "our"). This Policy forms part of, and is incorporated into, our Terms of Service.

2. Website Purchases

2.1 Reseller and Merchant of Record. Subscriptions purchased through our website ("Website Subscriptions") are sold by our online reseller, Paddle.com ("Paddle"), which acts as the Merchant of Record for all such orders.

2.2 Refund Period. You may request a full refund of any payment for a Website Subscription, including the initial payment and any renewal payment, within fourteen (14) days after the date of that payment.

2.3 How to Request a Refund. Refund requests may be submitted through the link in your receipt email, at paddle.net, or by email to support@trackntrailapp.com.

2.4 Processing. Refunds are issued to the original payment method. Your access to paid features ends when the refund is issued.

2.5 No Other Refunds. Except as provided in Section 2.2 or as required by applicable law, all payments are non-refundable, and no partial or prorated refunds or credits will be provided.

2.6 Cancellation. You may cancel a Website Subscription at any time to prevent future renewal charges. Cancellation takes effect at the end of the then-current subscription term, and you will retain access to paid features through the end of that term.

3. In-App Purchases

3.1 Apple App Store. Subscriptions purchased through the Apple App Store are billed by Apple Inc., and refunds are handled solely by Apple under its policies. Refund requests must be submitted to Apple at reportaproblem.apple.com. We are unable to issue refunds for App Store purchases.

3.2 Google Play. Subscriptions purchased through Google Play are billed by Google LLC and are subject to Google Play’s refund policies. You may request a refund through your Google Play account or by email to support@trackntrailapp.com, and we will review your request.

4. Contact

Questions regarding this Policy may be directed to support@trackntrailapp.com.